SugarCRM Asterisk Integration

Seamless SugarCRM Asterisk Integration enables you to empower your existing business process by solving your tele-calling needs with improved call handling, response time, and overall performance.

We take care of the following SugarCRM Asterisk Integration challenges:

• With high volumes of customer calls, I need an Asterisk solution that could be tightly integrated with my SugarCRM system with features such as Call Routing, Screen Pops and Geographical scheduling.
• Can my Asterisk based calling system be integrated with separate module for mapping PBX data (extension number, login details and notification) for each SugarCRM user?
• I have highly customized business processes, the Outbound and Inbound calls should be routed from SugarCRM.
• Can I record the Notes and Audio and attach to the Contact within SugarCRM application with features like Recording (Start, Pause, Stop) the Audio and Hold actions on the call?

OSSCube helps companies of all sizes integrate a best-in-class telephony system with SugarCRM. We have added significant value to our UK clients' telephony system by integrating SugarCRM with Asterisk or Switchvox.

Integrating SugarCRM’s functionality with Asterisk’s capability, we empower you in realizing the added features for call logging, call recording, on call note taking, and scheduling of follow up meetings and calls.

Facilitating computer telephony integration with SugarCRM

Our SugarCRM integration service with Asterisk or Switchvox will provide you full-proof tele-communication system that will solve your all tele-tracking needs and also help you accomplish your desired goals in real-time. With our expert integration service, we have helped clients:

• Reduce call handling time from several minutes down to seconds per call and minimize overheads
• Deliver excellent customer service by phone by managing outgoing and incoming call
• Get better reporting on call statistics
• Provide powerful data on agent, team performance, call levels and real time reporting throughout the day
• Display call screen pops (caller's name) for inbound calls
• Quick access to latest notes and related notes
• Register caller ID's to sugar contacts & accounts on the fly
• Reduce over-all budget on telephony system
• Ability to scale the system for future growth plans